International Shipping
HOW TO ORDER

We accept orders from overseas only by email.
international@bluelug.com

HOW TO SHIP TO YOU

We send our products to overseas only by EMS
(Express Mail Service from Japan post office).
http://www.post.japanpost.jp/int/ems/index_en.html

PAYMENT

We accept only PayPal for international payment transaction.

paypal

https://www.paypal.com

*please note that we cannot accept the payment with
credit cards and bank transfers.
PROCEDURE

1.Please send email with following information to
international@bluelug.com
※please copy&paste following.

【order information】
・name of items(inc. color or size)
・qty of items
・please copy & paste the URL of items

【receiver information】
・name of person
・address
・phone number
・email address
(PayPal bill notification will be sent to this email address)

2.we will inform you the total amount including the shipping.

3.Your order will be shipped out after we confirm our receipt of the total amount.

4.After shipping I will send you the tracking number.
If you would like to track the shipment please visit the Japanese Post Office website.
https://trackings.post.japanpost.jp/services/srv/search/input?locale=en

Average delivery time is 3 days to 1 week after shipping.
*Please note that depending on the situation of delivery transport, customs clearance,
and local handling conditions, the number of days will differ.

*Please note that your order will be automatically cancelled if we do not receive
the total amount within 1week we send notification.

*Please note that we will only mark items as merchandise. Falsifying customs declarations or
having an item marked as “gift” in order to avoid customs fees is classified as mail fraud and is a felony.

RETURN POLICY

Return and exchange are not acceptable for international shippings.
We do not accept the return and exchange according to your convenience and for any reasons.
In case the item is shipped back to Japan due to imposibility to deliver,
carriage for return will be charged to you.

☆Please feel free to contact us if you have any questions.
e-mail: international@bluelug.com

Shop Information
幡ヶ谷店 渋谷区幡ヶ谷2-32-3 TEL:03-6662-5042
営業時間:14:00〜22:00 定休日:毎週水曜日
世界中から集められたアパレルやバッグ、雑貨の品揃えでは宇宙一と自負する幡ヶ谷店。(結構本気)
シングルスピードを中心に、自転車初心者も多く訪れるお店なので、その辺のワビサビ分かってます。
ここだけの話ですが、オンラインショップにUPされてる膨大な商品群は大体こちらに御座い〼。

上馬店 世田谷区上馬2-38-5 TEL:03-6805-3400
営業時間:14:00〜22:00 (土日のみ12:00〜22:00) 定休日:毎週水曜日
あらゆる自転車の修理やカスタム、マニアックな引出しと品揃えで奥深き世界へと皆様を誘う上馬店。
特に極太タイヤが特徴のFAT BIKEや、カスタムオーダーなハンドメイドバイクの 品揃えは自称世界一。
ロードにシクロにマウンテンにコミューター、ジャンルレスに新車販売&愛車改造しており〼。

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